Frequently Asked Questions

Everything you need to know about bringing Mocka home.

What are your shipping rates and delivery timeframes?

We offer flat-rate shipping nationwide. Delivery typically takes 3-7 business days for metropolitan areas and 7-14 business days for regional locations.

Do your products come with a warranty?

Yes, all Mocka furniture and homewares come with a 12-month warranty against manufacturing defects to ensure your peace of mind.

What is your return policy for change of mind?

We want you to love your space. If you change your mind, you can return items in their original packaging within 30 days for a store credit, excluding shipping costs.

Are your products easy to assemble?

Most of our furniture is designed for easy home assembly. Every item includes a detailed instruction manual and all necessary hardware to make the process seamless.

Can I track my order once it has been placed?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your delivery's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible buy-now-pay-later options including Afterpay and Zip.